Our team of account managers will work with you to create dynamic and innovative subscription marketing strategies designed to reach and grow your subscription base. Through our extensive analytical tools and reporting, we will help you maximise acquisition and retention rates and measure the lifetime-value of your customers.
Implementing innovative subscription strategies is core to what we do. Using our extensive experience in direct marketing, we align these skills with the brand values of the product to reach and grow the total audience through effective acquisition and retention strategies.
Furthermore, we also work with numerous specialists in the field of direct marketing and lead generation and we will happily engage these partners on your behalf to compliment the work we do for you.
We boast a sophisticated multi-functional and comprehensive subscription database platform which is designed to manage all types of subscriptions including print, digital and bundled packages.
Our database capability caters for all types of recurring revenue models and includes API functionality allowing for full integration with third parties and automated customer communication.
Our payment gateway is designed to support all payment methods available. You can count on our flexibility and readiness to deal with the transactions smartly and smoothly no matter what mode of payment you choose, whether that be credit card, direct debit, PayPal or payment by cheque.
We also efficiently mediate the transactions with your marketing and web partners and allow for their instant sales data delivery, access key activation and customer communication following the transaction. To facilitate and enhance the online transactions, we provide a special “My Account” feature for your website as well.
Our Customer Service centre is a hands-on customer care team that is available 24/7 to our customers. The Intermedia customer support operates in many ways – you can reach out for help using our online support service, email or phone contact.
Our customer services team regularly meet with our clients to ensure we remain upto date in respect of product developments, upcoming campaigns as well as familiarisation of affiliated products. With client and customer service working in unison, we preserve your brand’s image and deliver exceptional service to the end-user.
Our suite of market intelligence reports provide information in real-time, allowing our clients with access to the very latest information through our dedicated online client portal. All reporting is tailored in accordance with the individual needs of our clients and your account manager will work with you to deliver complete satisfaction.
In addition to the high standard of routine reporting, our marketing analysts provide further support for all adhoc performance and intelligence.
An intrinsic element of our service is to provide timely payments and detailed financial reports which are fully auditable and compliant with latest VAT legislation. Financial reporting includes features such as cash reconciliation and immediate forward liability as quickly and accurately as possible.
Our finance team are at your disposal to ensure all aspects of the financials operate seamlessly, giving both you and your customers the desired level of service.
Intermedia provides a secure warehouse and inventory management system which caters for the storage and despatch of products to customers through our subsidiary business, Intermedia Solutions. This includes current and back issue stock, as well as gift and affiliated merchandise.
In addition to these services, Intermedia Solutions provides a range of storage, fulfilment and product adjustment services, including direct mail across both domestic and international markets, and undertakes a high volume of letter-shop services with personalised campaign driven customer communications.