Intermedia Brand Marketing, a leading magazine marketing and distribution specialist, is pleased to announce a strategic partnership with Air Business Subscriptions to manage its customer service function for inbound customer enquiries.

This collaboration marks a significant step in enhancing the customer experience across Intermedia’s portfolio of publishing clients. By leveraging Air Business Subscriptions’ extensive expertise in subscription management and customer engagement, Intermedia aims to deliver more responsive, efficient, and professional support for subscriber enquiries.

“We are excited to partner with Air Business Subscriptions as we continue to scale our operations and prioritise customer satisfaction,” said John Bardsley, Group Managing Director at Intermedia Brand Marketing. “Their industry-leading customer service capabilities will allow us to provide an improved experience for our clients and their audiences while allowing our team to focus on strategic growth initiatives.”

Air Business Subscriptions, a part of the Air Business Group, brings decades of experience in handling complex customer service operations within the publishing and media sector. The partnership will encompass all inbound customer service interactions, including call handling and email support for subscription-related enquiries.

“We are proud to support Intermedia Brand Marketing with a customer service solution tailored to the needs of modern media businesses,” said Duncan Taylor, Managing Director at Air Business Subscriptions. “Our shared commitment to quality and service excellence makes this an exciting and natural collaboration.”

The transition of customer service functions to Air Business Subscriptions is set to be completed by 1^st July 2025, with both companies working closely to ensure a seamless handover and continuity of service.

About Intermedia Brand Marketing
Intermedia is part of the InterGo Group of companies and a specialist magazine marketing and distribution business that provides expert advice and services to publishers across the UK, helping brands grow through strategic marketing, distribution, and audience engagement.

About Air Business Subscriptions
Air Business Subscriptions is a leading provider of subscription management and customer service solutions for media and publishing brands, delivering high-quality, end-to-end support that enhances customer loyalty and operational efficiency.