MARKET-LEADING
SUBSCRIPTION
& RECURRING
REVENUE PARTNER

POWERING CUSTOMER
RETENTION & ACQUISITION

YOUR COMPLETE SUBSCRIPTION BUREAU SERVICE

WE SUPPORT YOUR BUSINESS BY COMBINING MARKETING, DATA, FULFILMENT & CUSTOMER SERVICE IN ONE CONNECTED BUREAU.

Powered by Myriad, our complete bureau service manages print, digital and membership subscriptions in one platform. By centralising subscriber data, payments and fulfilment into a single source of truth, we deliver clear reporting and analysis for faster decisions.

With data-led optimisation and scalable infrastructure for recurring revenue growth, we act as your partner, giving you the control, visibility and confidence to scale with ease.

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POWERING REVENUE

  • Full subscription management across physical & digital products
  • Time & issue based subscriptions
  • Scales effortlessly for growing businesses & larger enterprises
  • Tailored to your business model to maximise recurring revenue & performance
  • Fully integrated, streamlining all operations & workflows

UNLOCKING INSIGHTS

  • Centralise key customer data to boost retention & lifetime value
  • Smarter data & insight for higher engagement & conversions
  • Improve upsell & cross-sell opportunities
  • Reporting & analytics including single customer view
  • Invoicing & payments unified through integrated sales ledger

SEAMLESS INTEGRATION

  • Fully integrated by our development team for effortless onboarding
  • Streamlines operations into one connected workflow
  • Connects with a variety of platforms via API connections
  • Works seamlessly with leading payment providers
  • Myriads CMS integration powers your subscriptions shop

INTEGRATIONS & TECHNOLOGY

MYRIAD INTEGRATES WITH LEADING TECHNOLOGY PLATFORMS TO PROVIDE A SEAMLESS END-TO-END SOLUTION.

MYRIAD PLUS BENEFITS

COMBINING THE FULL POWER OF MYRIAD WITH STRATEGIC ACCOUNT MANAGEMENT, SECURE HOSTING & 24/7 CUSTOMER SUPPORT.

We take care of the technology, operations, fulfilment and marketing campaigns, so your teams can focus purely on content, creativity and growth. Reduce internal workload, streamline costs and gain expert support at every step.

It’s everything you need to scale quickly and easily.

STRATEGIC ACCOUNT MANAGEMENT

Our account management team partners with you to plan and deliver smart, data-driven strategies that grow and retain your audience. Combining customer service expertise, fulfilment technology and targeted marketing, we help maximise acquisition, engagement and lifetime value.

  • Dedicated account management
  • Subscription growth & retention strategies
  • Fulfilment & marketing support
  • Direct mail & campaign execution
  • Analytics & performance reporting
  • Lifetime value & retention optimisation

WEBSITE & HOSTING SOLUTIONS

We design, build and host secure digital payment portals that help you sell printed and digital publications and merchandise online. Fully integrated with our Warehouse Management System, orders move seamlessly from checkout to delivery.

  • One-off & recurring payments with flexible billing options
  • Seamless integration with existing systems
  • Full-scale eCommerce platforms to simple branded solutions
  • Real-time reporting
  • Upsell, bundling & pricing tools 24/7 hosted support

24/7 CUSTOMER SERVICE CENTRE

Our fully trained customer care team provides responsive, hands-on support for your customers around the clock. Available 24/7, we resolve queries quickly and efficiently across phone, email and online channels, ensuring a consistent, high-quality experience whenever help is needed.

  • 24/7 customer support
  • Phone, email & online helpdesk
  • Trained, dedicated support teams
  • Fast query resolution & issue tracking
  • Scalable coverage for peak demand
  • Consistent, brand-aligned customer experience

KEY SOFTWARE FEATURES

MYRIAD FEATURES ARE FULLY TAILORABLE TO YOUR BUSINESS, PROVIDING THE TOOLS AND FLEXIBILITY TO SUPPORT YOU AT EVERY STAGE, NO MATTER THE SIZE OR COMPLEXITY.

Powerful, flexible subscription management at the core of Myriad, supporting all models and enabling you to operate and scale with confidence.

A complete, real-time view of every subscriber, giving your teams instant access to accurate data for faster decisions and better service.

A fully integrated eCommerce shop where customers can purchase products and subscriptions together, including Direct Debit, in one simple basket.

Self-service access allows subscribers to view, manage and renew their subscriptions online quickly, reducing friction and support demand.

One connected platform combining online sales, subscription management and secure payment processing into a seamless, reliable workflow.

A flexible, supported service where InterMedia assists with day-to-day subscription operations while you retain full access to your data.

Manage mail order and non-subscription products through a central database, with dispatch documentation and optional stock control included.

Re-engage your customer base with automated communications and marketing tools designed to deliver ROI and reduce churn.

A powerful and flexible renewals engine designed to improve retention, automate processes and maximise ongoing renewal performance.

Analyse subscriber data to build targeted lists, repo ts, mailings and email campaigns with clarity and measurable results.

Full control over simple and complex Direct Debit schedules, supporting multi-payment plans and dependable automated collections.

Comprehensive GDPR tools with consent tracking, audit logs and configurable purpose management to ensure compliant data handling.

Secure credit and debit card processing, including continuous payment authority, delivered through trusted global payment providers.

Clear financial and performance reporting available on demand or scheduled automatically, providing timely and actionable insight.

Enable instant access to digital content across mobile and desktop devices, ensuring a smooth and consistent subscriber experience.

Manage competitions, entries and associated subscriber data directly within the platform, keeping everything organised and easy to track.

SMOOTH MIGRATION – MINIMAL DISTRUPTION

YOUR MOVE TO MYRIAD IS HANDLED END-TO-END BY OUR DEVELOPMENT TEAM

We manage subscription data migration, platform setup, and configuration to ensure a smooth move with minimal disruption. You focus on growing your subscription revenue. We take care of your technology and platform transition.

1

INFRASTRUCTURE SET UP

INFRASTRUCTURE SET UP

We deploy the Myriad platform and core infrastructure to keep your subscription data, payments and systems secure, stable and ready to scale. Built on a solid foundation from day one, it delivers reliability and confidence as you grow.

1

INFRASTRUCTURE SET UP

INFRASTRUCTURE SET UP

We deploy the Myriad platform and core infrastructure to keep your subscription data, payments and systems secure, stable and ready to scale. Built on a solid foundation from day one, it delivers reliability and confidence as you grow.

2

CONFIGURED TO YOUR NEEDS

CONFIGURED TO YOUR NEEDS

We tailor Myriad to match your subscription model, workflows, and reporting requirements. From pricing and payment schedules to renewal rules and access levels, the platform is configured to it the way you operate.

2

CONFIGURED TO YOUR NEEDS

CONFIGURED TO YOUR NEEDS

We tailor Myriad to match your subscription model, workflows, and reporting requirements. From pricing and payment schedules to renewal rules and access levels, the platform is configured to it the way you operate.

3

GO LIVE WITH CONFIDENCE

GO LIVE WITH CONFIDENCE

Once testing is complete, we guide you through training and a smooth, structured launch. We stay on hand to oversee go-live and early activity, so you can focus on growing subscriptions while we support behind the scenes.

FUNCTIONALITY & TOOLS

FLEXIBLE & SCALABLE TOOLS THAT HELP YOU GROW & RETAIN YOUR AUDIENCES.

Whether you manage subscriptions in-house or leverage our fully managed bureau service, Myriad adapts to your needs – delivering control and support to grow your business your way.

Built by publishers for publishers

As the UK’s original CRM platform for publishers and media, we have over 30 years of providing first class service.

  • Film & TV Publisher

    “Myriad Plus removed the subscription admin headache. The bureau service and customer support are excellent.”

  • Travel Publisher

    “This has made our operations far smoother.”

  • Independent Publisher

    “Everything we need is in one place.”

  • Music Publisher

    “It finally feels like our subscriptions are under control.”

OTHER SERVICES WE PROVIDE

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