ISO 9001 Certification, Demonstrating Commitment to Quality Management and Continuous Improvement

[March 2023] – InterMedia, a leading provider of multimedia solutions, is proud to announce that it has recently been awarded the prestigious ISO 9001 certification. This achievement reinforces the company’s unwavering dedication to delivering the highest standards of quality management and customer satisfaction.

ISO9001 is an internationally recognised standard for quality management systems (QMS) that helps organisations ensure they consistently meet the needs of customers and stakeholders. By achieving this certification, InterMedia demonstrates its commitment to implementing effective processes and continually improving its products and services.

Sister company and eCommerce fulfilment and direct mail operator, InterSend, has also been accredited with the ISO9001 in addition to ISO45001 which reflects the international standard for health and safety at work developed by national and international standards committees.

Group Managing Director, John Bardsley says: “We are thrilled to be recognised and accredited with the ISO certifications. As a business, we remain wholly committed to the standard of service we provide to our clients and equally, our internal health and safety standards across our fulfilment and direct mail operation.” 

ISO standards are becoming a prerequisite and basic client expectation in many sectors in which we operate and will support us as we focus on our quality framework for continuous improvement within the business, along with our health and safety standards.

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The ISO9001 accreditation offers several benefits to InterMedia and InterSend, including:

Enhanced customer satisfaction

An important aspect of ISO9001 is tracking customer satisfaction and responding to any issues raised. This certificate proves that our brands take this area of the business seriously.  

Improved Efficiency

The ISO9001 certification process requires organisations to streamline their operations and eliminate inefficiencies, allowing us to deliver superior products and services more quickly and cost-effectively.

Continuous Improvement

This certification encourages a culture of ongoing improvement, driving the company to constantly refine and review its processes, products, and services and remain at the forefront of the multimedia industry.

Competitive Advantage

As ISO9001-certified companies, InterMedia and InterSend demonstrates their commitments to quality management and best practices, which can help attract new clients and foster lasting partnerships.

Better Management

Analysis and reporting are key factors in running a business well and this accreditation helps businesses get this right.

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The ISO45001 accreditation offers several benefits to InterMedia and InterSend, including:

Legal Compliance

This certificate ensures that businesses put in place an occupational health and safety (OH&S) management system and comply with applicable regulations and requirements. This will reduce the risk of legal penalties, fines, and potential reputational damage resulting from non-compliance – overall improving performance.

Safer Working Environment

In addition to this, implementing ISO45001 promotes a strong safety culture with regards to company employees too, encouraging employee involvement to workplace health and safety and identifying and mitigating risks and hazards.

Enhanced Reputation

Obtaining this certification demonstrates a company’s commitment to workplace safety and health, setting it apart from competitors. This can lead to stronger brand reputation, customer trust, and enhanced ability to win new business.

Reduced Workplace Incidents

By adhering to the ISO45001standard, businesses can significantly reduce the number of workplace accidents, illnesses, and injuries. Not only will this protect employees, but results in lower compensation costs, medical expenses, and lost productivity due to employee absence.

Internationally Recognised Standard

This allows InterSend to easily communicate the company’s approach to Safety in the Workplace with external parties the organisation engages with, such as supply chains.