CUSTOMER SERVICE EXECUTIVE

THE ROLE

The Customer Service team hold responsibility for the management and handling of day-to-day queries from customers. This includes inbound call handling, email correspondence, actioning changes to the subscription databases, administering orders and securely processing payments. As a Customer Service Executive, you will also work closely with our Client Account Managers to ensure all promotional and product details are accurately maintained and handled. Our Customer Service Team is the first point of contact for our readers and an incredibly important part of what we do. The department is also very often the springboard for team members to learn, develop and grow their career within the company. 

REQUIRED SKILLS

- A comprehensive knowledge of Microsoft Word, Excel and Outlook.

- Strong verbal and written communications.

- A good appreciation for basic accountancy procedures.

- A telephone manner which is both confident and friendly.

- Ability to operate in a fast-paced service driven environment.

- Excellent attention to detail with the ability to resolve queries.

- Ability to work as part of a team and as an individual.

ABOUT INTERMEDIA

InterMedia is a leading magazine marketing and distribution company which forms part of the InterGo Group. We specialise in connecting magazine brands with consumers on behalf of independent publishers. We boast a broad range of beautifully published magazines. We are a people business which loves to celebrate success – our success and yours. Our company culture is creative, dynamic, flexible and caring. Attracting and retaining the very best talent is incredibly important to us – by doing so, we are able to continue to deliver market leading levels of service. We look after our people, striving to ensure they feel appreciated for all their hard work.

- Great career opportunities and to develop within a growing company.

- Four weeks paid annual leave and bank holidays, rising to five weeks after one completed year of service.

- 35 hours per week.

- Excellent working environment in modern premises at the heart of the Gatwick Diamond.

- Extensive employee benefits package supported by a comprehensive training program attractive salary package based on experience and current skills.

STILL INTERESTED?

If you think you can contribute to our constantly evolving business, we’d love to hear from you. Send your CV with a covering email to HR@inter-media.co.uk explaining why you would like to become part of the InterMedia team. 

INTERMEDIA IS AN EQUAL OPPORTUNITY EMPLOYER

Innovation is at the heart of what we do; we are committed to offering an inclusive and welcoming environment where there are always opportunities to have your ideas heard. We reward enterprise with opportunity without prejudice or discrimination. 

InterMedia is part of the InterGo Holdings Group

#careers #jobs #magazinemarketing #magazinedistribution #magazinecirculation #magazines #customerservice #intermedia